Return and Refund Policy
At All Cool Sales, we are committed to ensuring customer satisfaction. Please review our return and refund policy carefully to understand your rights and obligations.
- Incorrect Orders or Information
We do not offer refunds, credits, or replacements for incorrect choices or failure to verify and provide accurate information when placing an order. We encourage customers to double-check all details before finalizing their purchase. - Refunds and Exchanges for Defective Equipment
If the equipment you receive is found to be not of merchantable quality upon delivery, we will offer a replacement or, if a replacement is not possible, a refund.- Replacement Process: If a replacement unit is available, we will provide it at no additional cost. The faulty unit must be returned to us to initiate this process.
- Refund Process: If a replacement unit is not available, we will offer a refund of the purchase price. The defective unit must be returned to us before the refund process can begin.
- Manufacturer Confirmation: If the goods are deemed faulty following confirmation by the manufacturer, you will be eligible for a free replacement. Please contact us for any queries regarding this process.
- Conditions for Return
Please note that we cannot accept the return of any goods that have been used or attempted to be installed. All returned items must be in their original, unused condition to qualify for a refund or replacement. - Contact Us
For any questions or concerns regarding returns or refunds, please contact our customer service team. We are here to assist you and ensure a smooth resolution to any issues you may encounter.